At BuyEyewearSales, we want you to be completely satisfied with your premium eyewear purchase from our collections of Prada, Oakley, and Vogue Eyewear. If for any reason you’re not happy with your order, we offer a straightforward returns and exchange process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original condition, and with all tags attached
  • Original packaging must be intact (including protective cases for eyewear)
  • A proof of purchase must be provided
Please note: For health and safety reasons, we cannot accept returns on prescription glasses unless they are faulty or there was an error in the prescription provided. All prescription eyewear sales are final when the correct prescription has been used.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for approval – Our Oxford-based team will review your request and send you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
  3. Package your item securely – Use the original packaging if possible, and include all original accessories.
  4. Ship your return – Send the package to our boutique address at 85 High St, Oxford, GB OX6H 8CL using a trackable shipping method. We recommend insuring your return.

Return Request Template

Use this template when contacting us about your return:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear BuyEyewearSales Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Details: – Product Name: [Product Name] – Reason for Return/Exchange: [Please specify] – Preferred Resolution: [Refund/Exchange for [Product Name & Details]] I confirm that the item is unused, in its original condition with all tags attached, and includes the original packaging. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • We will process your refund within 3-5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Note: Original shipping fees are non-refundable. For exchanges, we will cover the cost of standard shipping for the replacement item.

Exchanges

If you need a different size or style:

  1. Follow the same return process above
  2. Clearly indicate in your email that you wish to exchange the item
  3. Specify the replacement product you would like

We will ship your new item once we receive the returned product. For international exchanges, please note that any customs duties or taxes for the new item will be your responsibility.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a free return and send a replacement at no additional cost

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re committed to ensuring your complete satisfaction with our luxury eyewear products.