Welcome to BuyEyewearSales’ FAQ section. We’ve compiled answers to common questions about our designer eyewear, global delivery services, and customer care policies to ensure your shopping experience is as smooth as our premium frames.
About Our Products
What designer brands do you carry?
We curate luxury eyewear collections from top designers including Prada, Oakley, and Vogue Eyewear. Our selection blends high fashion with exceptional quality to suit various styles and needs.
Do you offer prescription glasses?
Yes! We provide a sophisticated range of prescription glasses alongside our fashion-forward sunglasses. All our frames can be fitted with prescription lenses to combine vision correction with designer style.
How do I choose the right frame size?
Each product listing includes detailed measurements. For personalized advice, our Oxford-based team can assist via email at [email protected].
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions worldwide.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your financial details are never stored on our systems.
Do you offer gift wrapping?
All orders arrive in our signature protective cases and premium branded boxes, perfect for gifting. We currently don’t offer additional wrapping services.
Shipping & Delivery
Important: All deliveries require signature confirmation. Consider shipping to your workplace if you won’t be available.
What are my shipping options?
✈️ Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
🎁 Free Standard Shipping: 15-25 business days via EMS for orders over £50
How long does order processing take?
We process orders within 1-2 business days (excluding weekends/holidays). You’ll receive email confirmation at each stage.
Do you ship to my country?
We deliver globally except some remote Asian regions. Our Oxford-based team handles all customs documentation for international shipments.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date. Items must be unused, in original packaging with all protective films intact.
How do I initiate a return?
Email [email protected] with your order number. Our customer service team will guide you through the process.
Are refunds issued for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
Customer Service
How can I contact your team?
For style advice or order support, email us at [email protected]. While we don’t offer phone support, we typically respond to emails within 24 business hours.
Can I visit your physical store?
Yes! Our Oxford boutique at 85 High St welcomes visitors to experience our collections firsthand. However, our online selection is more comprehensive.
Still have questions? Our dedicated team is committed to making your designer eyewear experience exceptional. Contact us at [email protected] for personalized assistance.
From our Oxford boutique to your doorstep worldwide, we deliver more than glasses—we deliver confidence through luxury eyewear.